Shipping costs are free within Spain (Peninsula and Balearic Islands, Canary Islands, Ceuta and Melilla).
International Shipping Costs:
Europe: €13.50 (1 unit) and €23.10 (2 or 3 units)
Russia: €17.20 (1 unit) and €34.00 (2 or 3 units)
North and South America: €20.00 (1 unit) and €38.70 (2 or 3 units)
Australia / other countries: €21.50 (1 unit) and €41.00 (2 or 3 units)
Africa: €19.00 (1 unit) and €34.60 (2 or 3 units)
* International shipments are limited to 3 units per order.
If you wish to purchase more than 3 products, you must place a new order. All information related to International Shipping can be found in Shipping and Returns Policy.
Spain (Peninsula and Balearic Islands): 24/48h
Spain (Canary Islands, Ceuta and Melilla): 72h.
International Shipping: 15 business days.
Shipments within Europe: 7 to 10 business days
All information related to Shipping Times, can be found in the General Shipping and Returns Policy.
Once you have placed your order, we will provide you with a tracking number by email or SMS. You will also receive another email or SMS from the logistics company one day before delivery to your provided shipping address.
We recommend that you check your spam folder if you have problems finding the email with the tracking number.
Purchases & Payments
Yes, don't worry! Our servers are 100% secure and we have a dedicated support team to ensure that your shopping experience exceeds your expectations. Your data is protected and sent encrypted through a 128-bit SSL certificate. In addition, we rely on the best and safest online payment methods.
If you still have any questions or concerns, please email us at email@example.com and leave us a message.
We offer 2 completely secure methods of payment:
Debit and credit cards: We accept VISA and MasterCard through a secure server.
No, it's not necessary. You can make purchases without an account, but we recommend that you create one before completing your first order or right after. That way you will have all of the information about your orders, your personal data, etc. in your personal account and you can edit and update it whenever you want (name, email, address, password, etc.).
Also, if you are logged in and you have an account, the address fields are automatically filled in when you place an order.
Oops! Most of the time this happens from incorrectly entering your email account or from not being logged in with your personal account. However, take a look at the Spam folder in your email in case it got there by mistake.
If you still can't find it, write us at firstname.lastname@example.org and our wonderful team will get in touch with you to resolve the issue as soon as possible. Thanks!
You cannot make any changer to your order details from your personal account. If you have made a mistake or want to change the shipping address, you should contact us immediately at email@example.com writing in the subject: MODIFY ORDER followed by your ORDER NUMBER. We can modify it as long as the order is still in our warehouses.
Your purchase receipt is the email we send you with all your purchase details.
If you do not have an account with us, email us at firstname.lastname@example.org to request the receipt. (We recommend you create an account with us now for future occasions).
Perfect! email us at email@example.com with your tax information (Name / Company Object, CIF / NIF and billing address) together with your order number and our billing team will send it to you within 5 days at the most. Thanks!
No, you can only use one discount code/coupon per order.
Returns & Refunds
We are happy to accept returns whenever possible. Enter the Shipping and Returns Policy and you will see all available options offered to you.
If you cannot find the answer to your question, as always, please do not hesitate to write to us at firstname.lastname@example.org for any questions and clarifications. Our team will be happy to help you.
Oops! This rarely happens. If the purchase does not meet your expectations or the product seems damaged / in poor condition, please contact us immediately through our email email@example.com, and we will let you know the steps to follow.
If you wish to make a general return and there is nothing wrong with the product/s you received (e.g., wrong size/color, defective, etc.), please contact us by email at firstname.lastname@example.org, , within 14 days of your purchase date.
Please keep in mind that in this case, it is the customer who assumes the full responsibility of shipping the product back to our warehouses.
If no one is at home to receive your order, the courier will typically leave a delivery notice in your mailbox (or call you at the phone number you provided us) indicating where you can pick up your order and the amount of time you have until your order is returned to sender (usually 15 days).
If this time period passes and your order was returned to our warehouses, don't worry! You can request a second shipment. You just have to contact us by email at email@example.com and we’ll let you know the next steps to take.
As a friendly tip, try to make sure someone is at home when your package is expected to arrive.
Once your refund has been confirmed, your money will arrive within 7 - 10 days, depending on your bank.
Yes, of course! We offer the option of large volume sales (with significant discounts) both for companies interested in large quantity orders, and for individuals who wish to become distributors of our products. Get in touch with us through our email firstname.lastname@example.org and we will be happy to offer you the solution that best suits your needs.